The Jefferson County Communications Center Authority - known as Jeffcom - is the centralized call center for 911 calls in Jefferson County. We are consolidating eight (8) of the current Public Safety Answering Points (PSAPs) into one communications center to be able to provide better services to our community, better technology to allow us to do our jobs, and a more cohesive employee base. Still in the consolidation and remodeling phase, we are working hard to build our infrastructure and become an employer of choice. We anticipate going "live" to take calls in our new communications center in early 2018.
Jeffcom strives to be an employer of choice with excellent benefits, paid time off, retirement plans, and a positive workplace. We value professionalism, ethics, and innovation, and demonstrate world class customer service in every interaction with the community, expressing empathy, enthusiasm, positive attitudes, and pride in our profession and the work we do every day.
Our Mission: Jeffcom is the vital link between emergency services and the community.
Our Vision: To be a leading example of a consolidated communications center by providing excellence in service to our community, responders, and employees.
Our Core Values: Encouragement, Innovation, Ethics, and Professionalism